Privacy, Terms and Conditions
Privacy Policy
This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked for this. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE-SECTION-INVALIDATION | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-TIMEOUT | Facilitates caching of content on the browser to make pages load faster. |
| SECTION-DATA-IDS | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
| MAGE-TRANSLATION-FILE-VERSION | Facilitates translation of content to other languages. |
| MAGE-TRANSLATION-STORAGE | Facilitates translation of content to other languages. |
Terms and Conditions
Remote Gun Sales
In accordance with your Shotgun/Firearms certificate conditions and following the Association of Chief Police Officers (ACPO) and Gun Trade Association (GTA) guidance - Form 11 purchase notifications must be sent by the main financially involved parties regarding a shotgun/firearms transfer. This also includes entering details of the shotgun or firearm onto your original certificate - this must be completed by Eastern Sporting.
Purchasing a Shotgun/Firearm from us and posting it to you
When purchasing a shotgun or firearm from us remotely, you are required to:
- Send us your original shotgun/firearms certificate (as relevant) to: Eastern Sporting Ltd, Unit 3, The Bringey, Church Street, Great Baddow, Essex CM2 7JW. We recommend using Royal Mail Special or Recorded Delivery. Please Note: We can take no responsibility for certificates delayed or lost in the post.
- We are required to write the item(s) being purchased onto your certificate and will produce Form 11 purchase notifications for you for your local Police Force, these will be enclosed with the gun. We will also send a Form 11 purchase notification directly to your licensing authority when processing the sale.
- You have the choice - whether we enclose your certificate with the gun for delivery to your local RFD, or we can post it back to you directly at the registered address of your certificate. We return certificates via Royal Mail Special Delivery service.
- We will securely courier the gun to your chosen Registered Firearms Dealer for collection. Please note we are unable to dispatch purchased guns prior to endorsing them on your shotgun/firearms certificate and validating your RFD with their relevant licensing authority; (this can incur several days delay dependant on speed of the licensing authority’s reply). Usually, however, we can despatch guns the same day or the following WORKING day after receiving your certificate, meaning delivery to your RFD is usually the next day or 2 days from receipt of your certificate.
- In accordance with the instructions on your certificate, you are required to notify your licensing authority of the purchase. To do this, simply sign the Form 11 notification we enclose in with the gun and then photograph or scan the signed Form 11 notification and email it to the email address listed on the Form 11 notification OR post it to your licensing authority at the address listed on the Form 11 notification.
General Terms
Air Rifles Air Pistols & Airgun Sound Moderators
- Once purchased, you agree to send a picture of your current and valid photo ID (Photo driving license is preferred, but we also accept passports)
- You acknowledge and accept that there may be a few days delay before the goods can be sent to the receiving dealer while the RFD is verified by the police and permission is granted
- You agree to present a current and valid photo ID to the receiving dealer when collecting the goods
- You agree to pay the transfer fee directly to the receiving RFD (if applicable) when collecting the airgun
Shotguns (section 2)
- You must be over 18 years of age and possess a current UK-granted shotgun certificate to purchase any section 2 shotgun
- You understand the goods need to be shipped to another RFD or collected instore
- You agree to pay the transfer fee directly to the RFD you are collecting the shotgun (If applicable).
- You acknowledge and accept that there may be a few days delay before the goods can be sent to the receiving dealer while the RFD is verified by the police and permission is granted
Rifles And Other Section 1 Firearms
- You must be over 18 years of age and possess a current UK firearms certificate with authorisation and free slots to purchase the selected products
- You understand the goods need to be shipped to another RFD or collected instore
- You agree to pay the transfer fee directly to the RFD you are collecting the shotgun. (If Applicable)
- You acknowledge and accept that there may be a few days delay before the goods can be sent to the receiving dealer while the RFD is verified by the police and permission is granted.
Free Delivery Terms
Eastern Sporting offer free delivery on purchases over £50. Subject to our list of excluded items/product lines.
- Oversized items, for example, gun safes.
- Licensable goods. These require special delivery arrangements.
Click and Collect Terms
When collecting your item from our store, please bring your confirmation email with you. On your phone is just fine. Go to the counter, and we'll grab your order for you.
Store address:
Eastern Sporting Limited
Unit 3, The Bringey Church Street
Great Baddow
Chelmsford, CM2 7JW,
United Kingdom
Free Returns Terms
Shop in confidence with Eastern Sporting's free returns policy.
To return an item, contact us by email, and we will send your return label so you can send your item free of charge.
You must notify us within 14 days of receipt of your item if you wish to return an unwanted item to us for a refund.
Items must be returned to us, where applicable, with:
- Tags still on
- In original condition
Special conditions
- Over-ear defenders must be in original packaging
- In-ear plugs cannot be returned
- Licensable goods do not qualify for free returns
Other conditions
- We cannot refund or exchange a used item unless it is faulty or if the item was sent to you through our error.